FAQ
Find our answers to your questions
- Do you send free samples?
DECLÉOR does not send out samples. To receive trial sizes, please visit a point of sale and speak with a beauty consultant, who will recommend the product best adapted to your needs.
- How can I find the store nearest me?
Find all of our points of sale in the POINTS OF SALE section on our website. You can sort points of sale by country, postcode and city.
- Are there salons that exclusively offer DECLÉOR treatments?
Yes: DECLÉOR AROMASPHERE™ SALONS are 100% DECLÉOR wellness and beauty centres.
You will discover the expert hands of your beautician during an amazing back massage.
Your entire being will indulge in absolute serenity…
DECLÉOR AROMASPHÈRE
PRINTEMPS PARLY II
Printemps - Centre Commercial Parly II
78158 Le Chesnay France
Tel.: +33 (0)1 39 54 40 28
Open Monday to Saturday, 10 a.m. to 7 p.m.
DECLÉOR AROMASPHÈRE
PRINTEMPS NATION
Beauty space – ground floor
21/25, cours de Vincennes
75020 PARIS France
Tel.: +33 (0)1 43 48 27 85
Open Monday to Saturday, 10 a.m. to 7 p.m.
DECLÉOR AROMASPHÈRE
GALERIES LAFAYETTE TOULOUSE
Lafayette Maison Toulouse – Well-Being Space – ground floor
77 rue Alsace Lorraine 31000 Toulouse France
Tel.: +33 (0)5 61 21 93 22
Open Monday to Saturday, 10 a.m. to 7 p.m.
SPA DECLÉOR
GALERIES LAFAYETTE HAUSSMANN
Franck Provost Space – 2nd floor
40 Boulevard Haussmann 75009 Paris France
Tel.: +33 (0)1 42 82 31 62
Open Monday to Saturday, 10 a.m. to 7 p.m.
CABINE DECLÉOR
PRINTEMPS HAUSSMANN
Beauty space – 1st floor
64 Boulevard Haussmann 75009 Paris France
Tel.: +33 (0)1 42 82 54 51
Open Monday to Saturday, 10 a.m. to 7 p.m.
DECLÉOR AROMASPHÈRE
22 rue Source de l’Hôpital
03200 Vichy France
Tel.: +33 (0)4 70 32 13 65
Open Monday from 2 p.m. to 7 p.m., Tuesday to Friday from 9 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m., upon appointment.
www.aromasphere-vichy.fr
DECLÉOR AROMASPHÈRE
1 avenue des Chasseurs
34920 Le Crès France
Tel.: +33 (0)4 67 03 42 68
Open Monday to Saturday, 9 a.m. to 8 p.m., upon appointment.
www.aromasphere-lecres.fr
- Is there a loyalty card?
Plunge into a world of privileges by registering with the DECLÉOR PRIVILEGE CLUB. Thanks to the Privilege Club, you can share your impressions and secrets as an initiate and also download a loyalty card that awards you for your purchases.
- What is Aromatherapy?
At the heart of our products lies a certainty: the power of Essential Oils.
It is at the very origin of Aromatherapy, the art of subtly combining aromatic essences naturally derived from plants.
The combination of these precious concentrates with powerful active ingredients, capable of meeting the precise needs of the skin, led to the unique know-how of DECLÉOR, an expert cosmetic Aromatherapy brand for several decades: over 35 years of research have allowed us to select 38 Essential Oils used in 150 formulations. - Are your final products tested on animals?
No, DECLÉOR products are not tested on animals. For each new product, we proceed with skin tolerance and effectiveness tests. DECLÉOR uses two alternative experiment methods to evaluate tolerance: tests on cellular cultures and use tests with a panel and a precise protocol. These tests are carried out on volunteers by specialised independent laboratories and under medical supervision for the evaluation of the effectiveness tests.
- How long can I keep my product once it is opened?
The “period of validity after opening” is indicated on the boxes.
This period is indicated in number of months. This is the period during which the product must be used once it has been opened. This time period is valid as long as the product is preserved in normal storage conditions and not exposed to extreme temperatures.
For example, “12 M” signifies that we do not recommend use of the product 12 months after it has been opened. The number of months indicated for the “period of validity after opening” varies according to the type of cosmetic product.
In particular, we recommend not using your suncare products the following year.